Matablog

An Apology from Sandbag to Buy Early Get Now customers

July 28th, 2011 at 12:20 pm by Stuart

 

Following on from last week’s blog post, we have finally resolved the problem on the delay of orders with Sandbag getting orders of the Fucked Up BEGN 7″s out to UK and European customers.  A message we received today from Sandbag follows.

Once again, we’ve sorry for this and are making changes to make sure this can’t happen again.

 

Sandbag is nearly 10 years old as a company and has been very fortunate to be involved with very many excellent projects. These projects have ranged from enabling Oxfam and the Make Poverty History coalition to raise awareness and millions of pounds to help those that really need it, through to ethically manufacturing merchandise for the likes of Adele and The xx. For several years now, Sandbag has helped the Buy Now Get Early team deliver some amazing music around the world.

We have hundreds of thousands of customers every year and we do our utmost to look after each and every one in the manner that has established our reputation as a company that looks after the fans.

Unfortunately, in rare instances, things sometimes go wrong. Prophetically, something did go wrong with the Buy Early Get Now – Fucked Up campaign.

Very simply, human error led to many customers not receiving the products that they had paid for. We have now shipped these orders and apologise for the delay in Buy Early Get Now customers getting their music.

 

Christiaan Munro

Director – Sandbag Limited

 

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